Privacy Policy

1. Introduction

Welcome to LeedSignal ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our lead generation platform and related services (the "Service").

By accessing or using LeedSignal, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our Service.

2. Information We Collect

2.1 Personal Information You Provide

When you create an account or use our Service, we may collect:

• Account Information: Email address, name, and password when you register through Firebase Authentication or Google Sign-In.
• Payment Information: Billing address, payment card details (processed securely through Stripe - we do not store your full card number).
• Project Configuration: Keywords, subreddits, and social media sources you configure for lead monitoring.
• Communications: Any messages or correspondence you send to our support team.

2.2 Information Collected Automatically

When you access our Service, we automatically collect:

• Usage Data: Pages visited, features used, time spent on the Service, and interaction patterns.
• Device Information: Browser type, operating system, IP address, and device identifiers.
• Cookies and Tracking: We use cookies and similar technologies to maintain sessions, remember preferences, and analyze usage.

2.3 Third-Party Data

Our Service monitors publicly available content on Reddit and Twitter/X to identify potential leads. We only access publicly posted content in accordance with each platform's terms of service and API usage policies. We do not collect private messages, protected tweets, or non-public information.

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To provide, operate, and maintain our lead generation platform.
• Account Management: To create and manage your account, process transactions, and manage your subscription.
• Lead Scoring: To analyze publicly available social media content using AI to score and qualify leads based on buying intent signals.
• Service Improvement: To understand how users interact with our Service and to improve features and user experience.
• Communication: To send you service updates, security alerts, and support messages.
• Marketing: With your consent, to send promotional communications about new features or offers (you can opt out at any time).
• Legal Compliance: To comply with legal obligations and protect our rights.

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: We share data with trusted third-party providers who help us operate our Service:
  • Firebase (Google) - Authentication and database services
  • Stripe - Payment processing
  • AI analysis provider - AI-powered lead scoring
• Legal Requirements: When required by law, subpoena, or legal process.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.
• Protection: To protect the rights, property, or safety of LeedSignal, our users, or others.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

• Account Data: Retained while your account is active and for up to 30 days after deletion request.
• Lead Data: Retained for the duration of your subscription and deleted within 90 days of account closure.
• Payment Records: Retained for 7 years to comply with tax and accounting regulations.
• Usage Logs: Retained for up to 12 months for analytics and troubleshooting purposes.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of data in transit (TLS/SSL) and at rest
• Secure authentication through Firebase with support for multi-factor authentication
• Regular security assessments and vulnerability testing
• Access controls limiting data access to authorized personnel only
• PCI-DSS compliant payment processing through Stripe

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data (subject to legal retention requirements).
• Portability: Request your data in a structured, machine-readable format.
• Objection: Object to processing of your data for certain purposes.
• Withdraw Consent: Withdraw consent where processing is based on consent.

To exercise these rights, please contact us at contact@leedsignal.com. We will respond to your request within 30 days.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including the United States where our service providers (Firebase, Stripe, Google) operate. These countries may have different data protection laws. We ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission, to protect your information during international transfers.

9. Cookies and Tracking Technologies

We use the following types of cookies:

• Essential Cookies: Required for the Service to function (authentication, security).
• Functional Cookies: Remember your preferences and settings.
• Analytics Cookies: Help us understand how you use the Service.

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect Service functionality.

10. Children's Privacy

LeedSignal is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will take steps to delete such information.

11. GDPR Compliance (European Users)

For users in the European Economic Area (EEA), we process your data under the following legal bases:

• Contract Performance: Processing necessary to provide the Service you requested.
• Legitimate Interests: For service improvement, security, and fraud prevention.
• Consent: For marketing communications and optional features.
• Legal Obligation: For compliance with applicable laws.

You have the right to lodge a complaint with your local data protection authority if you believe your rights have been violated.

12. California Privacy Rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected and how it is used
• Right to request deletion of personal information
• Right to opt-out of the sale of personal information (we do not sell your data)
• Right to non-discrimination for exercising your privacy rights

To exercise your CCPA rights, contact us at contact@leedsignal.com or use the "Do Not Sell My Personal Information" link in your account settings.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. For significant changes, we will provide additional notice via email or through the Service. Your continued use of the Service after any changes constitutes acceptance of the updated policy.